This award category celebrates those colleagues who may not come into contact with patients on a daily basis but who work behind the scenes to ensure the smooth running of the organisation.
Mary Beales, Education
The CQC set many actions regarding staff training which Mary, as Head of Education, has the responsibility to resolve. This has increased her workload substantially while she still has a team and pre-existing responsibilities to manage.
However, in the words of Mary, when once declaring her plans for change: “If I can’t make this happen, why am I here?” This shows how passionate Mary is about her job and how lucky we all are to have her.
Mary was instrumental in getting the Copthorne Training Centre up-and-running so that staff could ensure their training is kept up-to-date. She is a real gem who works tirelessly behind the scenes to ensure standards are met.
Karen Gibson, Microbiology
Karen has worked tirelessly in supporting the Sepsis improvement work at SaTH, by improving the time from collection of blood cultures to the loading on the analysers in pathology.
The target, in line with national guidelines, is to ensure this happens within four hours. In 2016/17 this target was only achieved in about 55% of cases. The most recent figures (April 2019) show that this is now 97% at PRH and 96% at RSH.
The importance of this cannot be exaggerated. It ensures that patients suffering from Sepsis are on the most effective antibiotics and also that the treatment of babies can be deescalated following a negative report after a 36 hour culture.
Michelle Causier, PALS and Bereavement Services
Recently the next of kin of a deceased patient informed Michelle that they needed to collect their loved one from the mortuary as a quick release for religious purposes.
Michelle ensured all the paperwork was complete for the family to collect, liaised between the doctors to ensure the certificate and paperwork had been completed, and arranged for the funeral directors to come after hours, so the family could spend the weekend with their loved one and complete the last rights and cremation.
Michelle always goes out of her way to help whenever needed and to ensure that every bereaved family has all the support they need during a very difficult time.
Hannah is our inspirational leader of Critical Care at PRH. Her dedication to patient experience, excellent care and standards is exemplary and her passion for Critical Care shines each day.
She is a strong advocate for her team and is a reliable and approachable ward manager who will always have your back. She is a key player in our cross-site working initiative and always ensures equality.
Hannah has been the Manager of PRH ITU/HDU since early 2018. Within three weeks of being in post she coped with the challenges of a CQC inspection, and followed this up by achieving Diamond status in the Trust’s Exemplar programme.
Jacqui Bolton, Maternity Guidelines
The midwife who nominated Jacqui for the award said: “She has always been extremely approachable, helpful and attentive to me as a newly-qualified midwife, and as a student.
“Prior to starting on Wrekin MLU earlier this year, I was a little nervous about returning as when I’d previously worked on the ward I hadn’t always felt supported, and the atmosphere wasn’t always comfortable.
“Since returning to Wrekin MLU with Jacqui as the manager, the ward, the staff and the morale has been transformed. Having spoken to colleagues about this, every single one of us have attributed this to Jacqui and her commitment to the Trust’s Values.”
Peter Warren, Ward 23
Although new to the job and with no previous managerial experience Peter has already proven himself to be an inspirational leader.
Each morning he walks the ward checking on the wellbeing of each member of staff, before getting stuck in by donning a green apron and helping to serve breakfast to the patients. With breakfast completed he can then be found making beds and washing patients, and only when this has been will he retreat to his office to start his paperwork.
His office door is always open and he is available whenever needed. Members of staff who are experiencing any professional or personal problems know that they can confide in Pete and he will go above and beyond to help in any way he can.
Recognising anyone who is on the up in their career, whether new into the Trust or in an evolving role. This is for someone who has a bright future in front of them; who can inspire change and are making a real difference.
Emma Kay, Radiotherapy
Emma has worked tirelessly to improve the experience for gynaecology patients in Radiotherapy, and in order for them to receive the best possible care, she has completely redesigned the patient pathway.
Forging links with the University Hospitals of North Midlands and New Cross Hospital, where patients receive a course of brachy radiotherapy in addition to their external beam radiotherapy, Emma has set up a robust brachy service to ensure patients are given the best possible treatment.
Emma has established solid multidisciplinary working relationships, holding weekly meetings to ensure effective communication takes place, reflecting all of the Trust’s Values.
Andrea Jones, ENT OPD
Andrea recently developed her skills to set up a dressing skin clinic to improve the service and expedite appointments. This innovative change will improve patient care and reduce waiting times.
She has made lots of other small changes too, many of which she might think go unnoticed, but make a huge difference to the flow of clinics and have a great benefit on patient experience.
Andrea always goes the extra mile, treats patients with respect and always has time for the elderly. She is excellent at diffusing difficult situations and makes children feel welcome in the clinic. Nothing is ever too difficult for her.
Gill Jervis, Emergency Centre
Gill joined the Emergency Centre Team 18 months ago and has already achieved all she set out to do, and much more.
Her confidence has grown significantly and she always strives to gain the best from every situation. Her perseverance is amazing and she always conducts herself in a professional manner.
Gill is a source of inspiration and has the ability to motivate people when they are at a low point with her ‘can do’ attitude. This is just the start of Gill’s management career and we are very excited to see what the future holds for her.
This award is presented to the team who have demonstrated exceptional dedication to the organisation, patients, families and colleagues.
Every single person in this team lives and breathes the opportunity to raise awareness for patients living with dementia.
In a world where so many people with dementia are on a journey, Karen and her team aim to ensure that every aspect of their lives is fulfilled, and that everyone understands there is a person behind the disease and can communicate with them.
All of the team participate in regular out-of-work activities to promote awareness around dementia and have raised significant amounts of money. The team are unstoppable in their efforts and thanklessly juggle a lot of commitments to do this. They may be only a small team, but they sure are mighty.
Earlier this year a patient attended the Emergency Department at PRH following complications of a diagnosis of terminal pancreatic cancer. Shortly after his arrival, it was deemed likely that he only had a matter of hours left to live.
The Nurse in Charge that day was Gemma Downward, who through conversations with the family, discovered that the patient and his wife had been planning their wedding and had in fact already scheduled this to happen as soon as possible due to his poor prognosis.
The patient’s dying wish was that this could happen so, knowing this, the team set about making numerous phone calls to get a vicar and a registrar to the department to marry the couple – which happened in the early hours of the morning. Sadly the patient passed away four hours later but, during the stress of a busy and demanding department, the team went the extra mile to fulfil the patient’s dying wish.
There have recently been two occasions in which the team on Ward 10 overcame what seemed like every single obstacle to achieve unprecedented care to End of Life patients, enabling them to spend their final days as they had wished.
Nearly every on Ward 10 rallied together to make this happen, turning the Trust’s Values of Together We Achieve and Proud To Care into reality.
The team knew they couldn’t make the patient better but found it extremely rewarding and humbling to give the patient the most dignified death possible, while being incredibly supportive to the family.
During the summer of 2018, the Heart Failure team launched a pilot to improve SaTH’s Heart Failure Service.
Following a best practice approach and a drive to improve patient care, the team have exceeded expectations – now seeing 34 additional patients a month to the previous clinic model.
This makes a massive difference to patients who previously could have waited up to two weeks to be seen. Now they can access specialist support within the same week, frequently on the day of referral, relieving patients and families of worry and, in many cases, preventing unnecessary admission.
Carmel is an extremely valuable member of the Critical Care Team.
She has done so much to improve the way the team works, including the creation of information Exemplar packs and boards for the cross-site teams to ensure both ITU and HDU achieved Diamond status.
The original VIP Award nomination for Carmel had more than 30 examples of her improvement work– such as the development of the Critical Care Student Nurse information pack and the organisation of an annual Critical Care Conference – but ended with this sentiment: “Innovation comes from her desire to ensure that both patient and staff experience is integral to all that we do.”
Enhanced Recovery, MSK
The Enhanced Recovery Team, led by MSK Manager Hazel Hughes, was set up a year ago and in that time they have developed pathways to reduce the length of stay for patients undergoing hip and knee joint replacement surgery.
A ring-fenced orthopaedic ward is now available and being used. This came about after Mr Roach arranged for the “Get It Right First Time” team from the Royal College of Surgeons to visit.
Overall the plan is to reduce the length of stay from an average of 6.3 days to under three days with increased patient satisfaction. This will allow for a greater number of patients to receive their surgery through the same number of orthopaedic beds.
Charlotte has recently received her Master’s Degree and is putting this learning in to practice within her department, especially for children with literacy difficulties.
Charlotte has stepped up as Acting Lead Orthoptist whilst a colleague has been on maternity leave and during this time she has supported a newly qualified Orthoptist who has joined the team. She has also supported orthoptic students who have attended the department as part of their training.
Charlotte has led the team by example, making changes to the department to improve patient flow, patient experience and maximising capacity.
Clare Fenn, Paediatrics
Clare is coming to the end of her two-year Master’s programme on Advanced Paediatric Practice. She has excelled on this course and often achieves top grades in individual modules.
Prior to becoming a trainee APNP, Clare was a Staff Nurse and was daunted at the prospect of returning to university. Her enthusiasm, however, has seen her develop both clinically and academically.
Clare’s dissertation project is due to be submitted for publication in the Paediatric and Adolescent Nursing Journal.
Francis Novick, Estates
Francis has excelled at college for and has received an award in IT Professional Competence.
He is a valued member of the Estates team and is always willing to help colleagues and other members of staff within the Trust. All projects assigned to him are completed with professionalism and competence.
Francis has developed a broad range of knowledge and expertise in a very short space of time as he is an extremely quick learner who always displays initiative with problem solving. He is a valued member of the department and brightens up the office with his great sense of humour.
This award is presented to an individual or team who go above and beyond expectations to deliver high quality care and customer service.
Nick Evans, Portering
A family praised a quick-thinking porter Nick Evans for performing emergency CPR on their seven-week-old son when he unexpectedly stopped breathing.
The couple were on their way to visit a family member at when the baby stopped breathing as they walked through the main entrance of the hospital. Ruth Lowe, a General Porter who was nearby, heard the shouts for help and raced to find Nick who, as a trained first-aider, knew how to perform CPR.
He instantly recognised that the baby was not breathing and was able to perform chest compressions until SaTH’s specialist team took over.
The mother of the baby said: “There are not enough words to say how grateful we are. Without Nick’s quick thinking we wouldn’t have our baby son here today; it would have been a completely different story.”
Alex Keene, EPAS
“Alex has been my rock through what’s been a pretty horrendous 12 months or so. I have a severe medical and needle phobia, so the decision to have a family was a very difficult one, and in my case meant that my journey didn’t begin until I was 38. I fell pregnant at the start of 2018 but sadly it was discovered at that scan my baby hadn’t developed and we were devastated.
“We were sent to EPAS where we first met Alex. My partner explained to her that not only was I devastated about the news we’d received, but also extremely anxious due to my fears around medical intervention. Alex was amazing.”
“Later that year I fell pregnant again. I contacted Alex and told her and she was immediately there to support me. Sadly it wasn’t a good outcome and I lost my second baby at a similar point. Once again she did everything she could to make it as easy as possible on me.
“Fast forward to May this year and I fell pregnant again. My anxiety was through the roof, but once again I contacted Alex and she swung into action like the superhero she is.
“I find it very difficult to trust medical professionals but Alex showed me that I could trust her, and she would do everything she could to help me. I only wish she could be with me throughout my pregnancy and birth. But suffice to say her care and compassion has made a very hard journey that bit easier and has put me in the best possible position to cope with the medical appointments and interventions I’ll need over the coming months.”
Sheena Bamber, Theatres
“I recently had an operation to remove an abscess from my back, but sadly I developed sepsis and suffered organ failure and bled out whilst I was in recovery. As I lay there the team worked hard to help me.
“Had it not had been for Sheena’s strength and determination I don’t think I would have been able to move anywhere that night, and even though I was saying that I wouldn’t be able to roll so they could stop me bleeding, she kept telling me that I could and that I had the strength to do it.
“Sheena’s belief in me helped me that night and reminded me that I was able to move even though I was in pain and that with every movement I was being helped. I honestly think that if it hadn’t of been for her that night, I wouldn’t have had the mental capability to get out of bed and start walking around.”
“In 2015 I asked Roger to help make a patient information film for the Radiotherapy team and from that moment onwards his help has been invaluable. Together with his wife, Angela, Roger found people to take part and devoted a weekend to filming a pre-assessment film for our prostate patients. We then worked together to edit the footage and the film has been used ever since, proving to be an incredibly useful educational tool for our patients to understand what our department does, and why we do it.
“Following the success of the pre-assessment film, Radiotherapy subsequently tried to make films for Head and Neck and Breast treatments, but there were a number of obstacles in our way and so they weren’t completed – until this year! Roger returned to the department armed with new techniques to help us and he and I have spent many happy hours in the editing suite pulling the videos together. I’m proud to say we now have patient information films for Breast, Head and Neck, Making a Shell, Dieticians and Speech and Language Therapists, and prostate.
“Roger has spent many, many hours on this project over the years and whenever I was downhearted and convinced we wouldn’t get the videos made, he was so positive. Roger’s commitment to improving the journey of cancer patients through our department has been amazing. We are a small department with big ambitions, and to have our own patient information films, set in our department, with a cast from our own team, is a dream come true – and it’s all thanks to Roger.”
Ann-Marie and Jan Jones
Ann-Marie and Jan run a service called Pets as Therapy in which they visit hospital wards with their Therapy dogs Sacha, Lewis and Ziggy.
Staff members and patients alike are always so excited to see the dogs – it totally brightens up everyone’s day. Many patients have reduced mobility and greatly appreciate this kind service.
Pets as Therapy is a wonderful service and hugely underrated.
Rachel takes time away from her twin boy and girl to volunteer at the Neonatal Unit for the charity Bliss in a parent support role.
Rachel uses her experience of having twin pre-term babies, who required specialist Neonatal Care, to support parents and inform them of help and specialist support that can make a big difference in their journey with their baby.
Rachel has participated in peer reviews for many Neonatal Units which inform practice and help improve care. Rachel is currently the only Bliss Volunteer for our unit and is kept very busy. Parents find her support invaluable, her perspective is an asset to improving their time at the unit.
The team has done an outstanding job of raising awareness on World Sepsis Day. Their drive, enthusiasm and commitment knew no bounds. So much work was done at home, and they gave their time and energy to making the day a success. They also showed cross-site working at its very best. They deserve to be acknowledged for representing every one of the Trust Values.
Radiology Imaging Assistants RSH
The imaging assistants consistently demonstrate a conscientious, caring approach to our in-patients. They are kind and thoughtful, considering the patient’s needs and those of visiting family and friends.
This team transit our in-patients to our modality areas and ensure smooth patient flow for imaging lists. They walk, on average, 10K per day and can scale 10 flights of stairs. They do a work-out every day with a smile on their faces.
Sean Evans & Sam Kirk – IT
Sean and Sam went above and beyond in assisting a patient during a difficult time. The patient’s wife had passed away and being an inpatient meant that he could not attend the funeral.
Sean, with Sam’s help, set up a live link so that the patient could watch his wife’s funeral. On the day of the funeral there was an issue with the system/WiFi, so Sean used his own device and data to enable the patient to be ‘present’ at the funeral.
Gemma McIver – Unscheduled Care Group
Gemma works hard every day for patients whilst creating a kind, caring and respectful environment for work colleagues. Gemma’s approach to people she works with is inspirational. She has a ‘can do’ attitude and is committed to delivering the best outcomes for all patients. Gemma is efficient, respectful and always looks for the best solutions. She is kind, honest and lives the Trust values every day.
Dave Thomas – Estates RSH
Dave has undertaken the role of Head of Operational Estates in addition to his ‘day job’ as Head of Capital Projects, without any increase in remuneration and has thrown himself fully into both roles. Dave has a ‘sunny’ disposition and seeks to exemplify the Trust values, particularly in terms of a ‘can do’ attitude and ‘together we achieve’. Dave is also supporting the SSP project and has turned around estates costings for capital bids at very short notice. He is worthy of recognition by a VIP award for always going the extra mile for SaTH.
Rachel Leigh – Therapy Services RSH
A grateful patient wrote to the outpatient manager to say Rachel’s enthusiasm and expertise had resulted in him being able to walk again. He said that his life was worth living again.
Karen Rudd and Julie Brown – Domestics PRH
Karen and Julie have been nominated for demonstrating the Trust Value of Proud to Care. Following a major blockage on the Wrekin MLU, which closed off all the toilets, the estates team spent several hours unblocking the drains. But when the team was unable to get hold of the cleaning contractors to deep clean the area, they bleeped the in-house domestics team at 7.30pm.
Both Karen and Julie jumped in and helped to clean up the mess without the slightest hesitation or objection, which would have taken them past their normal working shift.
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